Get in Touch

We're here to
help you.

Questions about your order, your ritual, or which SÉRÈNE formula is right for your skin — our team responds within one business day.

Send a Message

How can we help?

We respond to all inquiries within one business day. Your information is never shared with third parties.

Customer Care

Write to us directly

Support@serenesuisse.com
We reply within one business day, Monday to Friday
Registered Address

Our registered office

Serene Suisse, Inc.
1111B S Governors Ave, Suite 55743
Dover, DE 19904, United States

For correspondence only. Please do not send returns to this address — write to us first and we will send you return instructions.

Orders & Shipping

Track your ritual

Complimentary US shipping on every order. Express delivery 2–4 business days across all 50 states.

Track Your Order
Returns & Refunds

30-Day Ritual Guarantee

If your ritual doesn't visibly transform your skin in 30 days, we refund it in full. No questions, no conditions.

View Return Policy
Skin Consultation

Not sure which ritual?

Take our 8-question quiz and receive a personalized prescription formulated for your climate, skin type, and goals.

Take the Skin Quiz
Business Inquiries

Wholesale & Press

For retail partnerships, press requests, or influencer collaborations, reach our partnerships team directly.

Partnerships@serenesuisse.com
Quick Answers

Common questions

How long does US shipping take?

Express shipping takes 2–4 business days across all 50 states. Every order ships free — no code needed.

Can I change or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. After that, we'll help you initiate a return once it arrives.

Are your products suitable for sensitive skin?

All SÉRÈNE formulations are free from harsh actives. We use ingredients suitable for reactive and sensitized skin.

How do I know which ritual is right for me?

Our 8-question Skin Quiz analyzes your climate, skin type, and concerns to prescribe the exact ritual your skin needs. Takes under 2 minutes.

What is your returns policy?

30-day full refund on all orders — opened or unopened. If your ritual doesn't work for you, we make it right. No restocking fees.

Are SÉRÈNE products cruelty-free?

Yes — every formula is 100% cruelty-free. Six of our formulas are free of animal-derived ingredients; the Élixir Gold & Caviar Serum and Cream, the Magic Glow Eye Cream and the Lèvres d'Or Mask contain ingredients of animal origin (caviar extract, milk-derived proteins and hydrolyzed collagen, beeswax, sodium DNA). Manufactured in Switzerland to EU and Swiss compliance standards.